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Go to the green colored frame "Reciever"
Complaint number : complaint number automatically generated when creating the complaint
Status : status automatically generated and depending on the stage of the complaint. The following statuses can occur:
New complaint : created complaint that has not yet been sent to a handler
To be treated: awaiting an action by the handler
To be validated: awaiting approval of the action taken by the QA manager
Commercial handling: pending a commercial action
Cancelled: Complaint cancelled due to a stated reason, cancellation can only be done by the determiner of the complaint
Date of completion : complaint completely processed
Reciever: this is the person who has identified the complaint.
Action by: person currently responsible for the progress of the action (depends on the status of the complaint)
Clock: fill in the date of the complaint (especially applicable when a complaint is not registered on the day of entry in Quasydoc)
Description short: (mandatory field) : Provide a brief description of the Supplier Complaint, this information appears in the general overview and should therefore be concise and clear
Description detailed : Provide a detailed description of the Supplier Complaint. Explain clearly what is wrong.
Supplier (Required field) : Select the supplier via the "Supplier" button . Note : Please select the supplier before you select a product! You will only get the products delivered by the supplier.
Product (Obligatory field) : Select via the button "Product" the product to which the complaint refers.
Lot number : Fill in the lot number for further traceability
Date of delivery : Select via the calendar the date on which the product concerned was delivered to the customer.
Quantity : Fill in the quantity that is the subject of the complaint. Attention : always recalculate the quantity to the sales unit, this will be filled in automatically.
Problem code (mandatory field) : Select via the button "Problem code" a predefined code for the problem. These codes are managed by your local administrator (Local management - Go to Quality assurance > problem codes).
Executor: (mandatory field) : depending on the problem code a handler executor is selected, if you want to designate another person as handler executor select this via the button "HandlerExecutor".
Critical control point : this field is automatically ticked if the selected problem code is defined as a critical control point. Attention: this happens only when the complaint has been saved or forwarded to the handlerexecutor.
Press the "Executor" button to forward the complaint or the "Save" button if you still want to add or change data before sending it to the handlerexecutor.
Investigate and handle supplier complaint by the executor
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Go to the green colored box "HandlerExecutor", this is the person who will handle the complaint.
Select via the button "Add action" which action you have taken.
If, for example, you make a report to the supplier and you expect an answer from the supplier then press the "Save" button.
If you have a reply from the supplier you select again via the "Add action" button "Reply from supplier".
Continue to take the necessary steps until the complaint has been adequately addressed for you. The progress of the actions is tracked under the heading "Action".
Corr. Action of supplier : (mandatory field) : Describe the action taken (preferably by the supplier) to avoid the problem in the future.
Remark: in this field give the details of the results found such as cause, actions taken, ...
Press the button "Quality Manager" to forward the complaint.
If you want more information or you cannot handle the complaint press the button "Reciever".
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Go to the green colored frame "QM".
Press the button "Verify OKEffectively treated" if the complaint has been handled correctly and efficiently.
Press the button "Verification NOKNot treated effectively" if the complaint was not handled correctly. Fill in the mandatory field "Comment".
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