How do I create a problem code?

Owned by Customer Quasydoc
Last updated: May 16, 2022
1 min read

General info :

Problem codes are used in:

  • Customer complaints

  • Supplier complaints

  • Non-conformities (internal quality problems)

You must first define the frequent problems or complaints in a "Problem Code". When deploying a complaint or internal quality problem, the problem can be selected from this list. Afterwards you have the possibility to generate statistics regarding a problem code in the quality indicators (module Quality Assurance).

  1. Quality Assurance > Problem Codes
    General tab :

  • Fill in the fields marked with a red asterisk.

  • When product is required is indicated, Quasydoc will show a message if there is another product added to the complaint.

Tab Evaluation criteria

The Evaluation Criteria tab is applicable for problem codes of the customer complaint type or non-conformity. Here you have the option to select criteria to be reviewed for a customer complaint or a non-conformity.

 

 

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