How do I add evaluation criteria?
Evaluation criteria can be added to problem codes of the customer complaint or non-conformance type.
Evaluation criteria are created at:
Quality Assurance > Problem Codes - " Evaluation Criteria" tab.
Click on the "New Entry" tab
Fill in the name, choose the type and select if the evaluation criterion applies to a customer complaint or a non-conformity and click on save.
Your evaluation criterion is now created and visible in the overview.
Now go to your non-conformity or customer complaint.
Place a check mark at " Evaluation criteria" and they will be displayed below.
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